Pay Per Ticket Plans Support
Incident-based server administration where you pay according to the number of tickets raised monthly.
Ideal Fit for You
If you have **stable servers and consistent (low) ticket volume**, the Pay Per Ticket Plan is the ideal fit for you. It's an incident-based service where you pay for the tickets raised each month.
In a nutshell, you get world-class server support 24 hours a day, 7 days a week at an affordable fixed monthly price. These packages are inclusive of Level-1 through Level-3 server administration activities.
Core Features
24x7x365 Availability
Covers L1 – L3 Issues
Guaranteed 20 Minutes Response SLA
Average 4 Hours Resolution SLA
Key Benefits
Cost-Per-Ticket Model
Guaranteed 20 Minutes Response SLA
Certified Admins (Redhat Certified)
White Label Support
Support for Multiple Servers
Multiple Plans to Choose From
No ‘Canned’ ResponseWhat’s Included – Scope of Support
- Server Setup & Configuration
- Server Migration
- Security & Hardening
- Performance Optimization & Tuning
- Technical Troubleshooting
- Control Panel Support
- Third-Party Installations
- Support for Basic Pre-Sales Queries